Return Policy

We want you to end up with the right sign. If something isn’t right, here’s how returns work.

Before You Return Anything

All returns require a Return Authorization (RA) number. Contact us at custsvc@cheapstreetsigns.com and we’ll walk you through it.

Packages sent back without an RA number may be refused or returned to you at your expense.

Write the RA number clearly on the outside of the box, and ship the return so it reaches us within 15 days of the date the RA number was issued.

What Can Be Returned

Most stock products may be returned within 7 days of delivery, provided they are unused, undamaged, in resalable condition, and carefully packaged in the original packaging with any included hardware and packing materials.

We inspect returns on arrival. Items that show installation marks, drilled holes, applied adhesive, scratches, bends, weather exposure, or missing components are not in resalable condition and are not eligible for credit.

What Can’t Be Returned

Custom signs and custom legends
Signs produced to customer-supplied artwork, text, or specifications
Specially manufactured, modified, or cut-to-order products
Products ordered specifically for you that we do not normally stock
Any item that has been installed or used

The exception is when a custom item is defective, was manufactured incorrectly, or differs materially from the proof or order you approved. In that case, we’ll make it right. See “If We Made a Mistake” below.

Restocking Fee

Approved returns of stock merchandise are subject to a 20% restocking fee, calculated on the price of the returned merchandise.

Shipping Costs

Original shipping charges are not refundable, and return shipping is the customer’s responsibility.

We recommend using a trackable, insured shipping method. Returns damaged in transit back to us cannot be credited.

If We Made a Mistake

If we shipped the wrong item, the product is defective, or it doesn’t match the proof or order you approved, contact us within 7 days of delivery.

We’ll arrange the return at our cost, and there is no restocking fee.

Depending on the circumstances, we’ll correct or replace the item or issue a refund for the affected merchandise.

Shipping damage is handled a little differently. Please see our Shipping Information page for instructions on reporting shipping damage, and report visible damage within 5 business days of delivery.

Canceling an Order

Orders that have not entered production or shipped can generally be canceled without charge.

Once production has begun, cancellation may not be possible, particularly for custom or specially manufactured products.

Orders that have already shipped are subject to the return terms above.

Refunds

Approved refunds are issued to the original payment method within 7-14 business days after we receive and inspect the returned merchandise.

Depending on your bank or card issuer, it may take a few additional days for the refund to appear on your statement.

Where to Send Returns

Returns are accepted only at the address provided with your RA number.

Please don’t ship anything back before you have an RA number — the return address may depend on the item.

Questions

We’d rather sort out a problem than process a return.

If something isn’t working for you, get in touch with us at custsvc@cheapstreetsigns.com and we’ll see what we can do.